FAQ

All cleaning supplies and equipment are furnished by Top Mops. Our cleaning staff is well trained in the proper methods to clean granite, stainless steel and ceramic tile, to name a few. We utilize environmentally preferred cleaning products that are safe for the air, the fabrics, the pets and the people within your home. If you have a specific cleaning product that you prefer, please have it accessible to us when we arrive.

Top Mops makes every attempt to assign each customer with the same cleaner(s) with the exception of illness, vacation, or personal emergency. In the event your assigned cleaner ends employment with the company, he or she will be replaced with another trained cleaner who has been briefed on the details of your property.

Top Mops can't guarantee what time the cleaning staff will arrive because each home gets the attention it deserves and not a pre-determined amount of time.  If for any reason you require a more precise time of arrival, Top Mops will work with you for a convenient solution.  Please allow for an open time frame rather than an exact arrival time when possible.

If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 24 hours in advance so that we can give you a price quote and revise our schedule. 

Payment for your cleaning service is due, in full, at the time of service unless pre-arranged. We use QuickBooks Online Invoice Payments Account. When you open the Invoice that was emailed to you, you can click Pay Now and chose to Pay by Credit, Debit, Apple Pay or ACH Bank Transfer. We also use PayPal and Stripe.

There is no charge for cancelling a regularly scheduled cleaning service with more than 24 hours’ notice. If our cleaning staff arrives and is unable to enter the property or if your cleaning service is not cancelled 24 hours in advance you will be responsible for one half of your cleaning service fee.  

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers.  However we want you to be 100% satisfied, which is why we offer a 24 hour guarantee.  If we receive prompt notification, we will come back to examine the problem.  If the complaint involves the quality of service we have provided, we pledge to correct the issue at no charge. 

Because each property is different, please keep us informed of any comments or suggestions you may have.  The more specific your feedback, the better job our cleaning staff can do for you. 

We do not share any information gathered through this web-site with any third party. 

Eastern Standard Time (EST) 
Monday-Friday: 8:30 AM to 5:00 PM
Saturday: 8:30 AM to 5:00 PM

Sunday: by appointment
Email:topmopscleaningservices@yahoo.com
Phone: 910.679.65

Top Mops Cleaning Services
6230 Carolina Beach Road
Wilmington, NC 28412

Pick up, Launder & Deliver                         

                                     Mattress Pad      Comforter
Single                                $10                      $20
Double/Queen/King       $15                      $25
Pillow Sham                     $2 each
Misc. items                       $2.25 per lb. 

Minimum charge is 10 lbs.

We supply the linen bags.

***There will be an additional pick-up and delivery cost depending on location unless it is the same day as the cleaning.

The prices for linen rental are as follows:

Twin $14.00 per set per week
Full $16.00 per set per week
Queen $17.00 per set per week
King $19.00 per set per week
Towel Pack $8.00 (1) Bath (1) Wash Cloth (1) Hand Towel per week
Beach Towel $5.00 per week
Cloth Bath Mat $3.00 per week
Kitchen Towel Set (2) and Sponge $6.00 per week

FRESH sheets & bedcovers must be provided by the property owner, linen service or tenant. 

$3 per bed

Scheduled the same day as the cleaning. 
$45 per room

Photographic and written record of everything located within your property.
Fees start as low as $225

It is not necessary to have in home estimates. We provide quotes through our scheduling software. Prices are determined by how bathrooms and rooms we will be cleaning. All cleanings include 1 kitchen/dining room and 1 living room.  All other rooms are to be billed as a room(sunrooms, bedrooms, offices, multiple kitchens, multiple living/family rooms, or furnished rooms above the garage).  

We charge by how many rooms and bathrooms you need cleaned.  We do not charge hourly but by the job and stay until our work is completed!

No contract required. 

We apologize if an accident happens and promptly offer you a replacement check. 

If your guests are still in the property after check out time, our crews will head to the next house and come back to your property later that day.  We cannot guarantee your house will be completed by check in time. We will notify you that your guests have not checked out and there will be an additional charge of $45.

We work in crews and depending on the square footage and type of job determines the number of cleaners to complete the job.

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No, just as long as you have notified us of your entry/exit protocol.

Property must have power and water.
We do not allow your movers, contractors or tenants to overlap with our cleaning crews. This is a liability as someone could slip and fall when we are mopping your floors. Also, after the cleaning of the space has been completed if a second cleaning is required an additional charge will apply.  
If your movers, contractors or tenants are still in the property at your appointment time, our crews will wait no longer than 15 minutes and then a $45 fee will be assessed, and we will reschedule.  

We do not have a time limit for our houses but work diligently until your project is completed. 

You may do this online by pressing our schedule appointment button or call or email. 

Yes, we are happy to accommodate you, schedule permitting! 

Under the terms of Top Mops Cleaning Services, LLC standard agreement, clients are required to "report any suspected problems with bedbug infestation immediately".  Clients are the first line of defense against bedbugs.  Further, any willful failure on the part of a client to report a bedbug infestation may result in adverse action taken against the client, up to and including termination of services.